Removals Storage Combo
Combine removals with storage units to deepen client lifetime value
Combine removals with storage units to deepen client lifetime value.
Day-to-day operations involve managing removals and storage logistics, coordinating van schedules, and ensuring units are maintained. You'll also handle customer inquiries, oversee bookings, and build relationships with local estate agents for referrals. Implementing a CRM system will help manage client interactions and streamline operations, allowing for effective follow-up and retention strategies.
The current housing market in the UK, with rising property prices and increasing demand for flexible living arrangements, creates a perfect storm for this business. As people downsize or relocate, the need for short-term storage solutions combined with removals services is on the rise. This is compounded by the ongoing trend of remote working, prompting many to reassess their living situations.
The ideal founder is someone with a strong background in logistics or customer service, willing to put in long hours initially to establish the business. Realistic effort includes at least 50 hours a week during the first few months to build a client base and refine operations. Having good negotiation skills for van leases and contracts will be an asset.
In 12-24 months, you could be looking at annual revenues of £100,000+ with a strong client retention strategy. As your reputation grows, upselling additional services such as packing or supplies could significantly boost earnings. Additionally, expanding to multiple storage locations can exponentially increase your market reach.
- Logistics
- Property
£60–£200/mo per unit
You can expect a gross margin of around 40% once you establish a client base and manage operational costs effectively.
With the UK housing market shifting and more people needing flexible storage solutions, the removal and storage combo is timely. The rise in urban living and downsizing means a growing number of clients will seek your services for both short-term and long-term needs.
Your typical customer is likely a young professional or family moving into a new home, needing storage in between. They value convenience and are willing to pay for a seamless experience combining removals and storage.
The UK removals and storage market is valued at approximately £1.2 billion, with a significant portion attributed to local businesses. A 2022 report indicated a 10% annual growth rate, highlighting increasing demand for integrated removal and storage solutions.
Revenue & pricing
You can charge between £60 and £200 per month for storage units, depending on size and location. Additional revenue can be generated through one-off removals and upselling packing materials or services.
- Small storage unit (25 sq ft): £60/month
- Medium storage unit (50 sq ft): £120/month
- Large storage unit (100 sq ft): £200/month
- Removal service (local, up to 3 hours): £300
Costs
- 2 vans£8,000
- Initial lease for storage unit£1,200
- CRM software subscription£500
- Marketing materials (flyers, website)£800
- Insurance and licenses£500
- Van leasing and maintenance£600
- Storage unit lease£1,200
- Insurance£150
- CRM and software subscriptions£50
- Marketing and advertising£200
First steps
- 1Buy 2 vans + lease unit
- 2Build referrals with agents
- 3CRM
Your first 90 days
- Purchase two vans and set up leasing agreements.
- Secure a lease for your initial storage unit.
- Set up your CRM system to manage bookings and customer data.
- Develop marketing material and launch a local advertising campaign.
- Establish partnerships with local estate agents for referrals.
- Complete at least 10 removal jobs to build initial client testimonials.
- Achieve a minimum of 30 storage unit rentals.
- Implement a customer feedback system to refine services.
- Establish a referral programme with local agents.
- Review logistics and operational efficiency for potential improvements.
How to get customers
Social Media
Use targeted ads on Facebook and Instagram to reach local demographics.
Local SEO
Optimise your website for local search terms to attract organic traffic.
Partnerships
Collaborate with estate agents and letting agencies for mutual referrals.
Flyers and Direct Mail
Distribute flyers in local neighbourhoods and through letterboxes to raise awareness.
Tools you'll actually use
| Tool | Cost | Why |
|---|---|---|
| Tide | Free | Simple banking solution for small businesses with no monthly fees. |
| Xero | £30/month | Cloud-based accounting software to manage finances efficiently. |
| Stripe | 2.9% + 20p per transaction | Payment processing that integrates well with your website. |
| Calendly | Free for basic use | Scheduling tool to manage client appointments effortlessly. |
| Notion | Free for personal use | Project management tool to keep track of tasks and client follow-ups. |
Common mistakes to avoid
- Underestimating the costs of van maintenance and insurance.
- Failing to build strong relationships with local estate agents.
- Neglecting the importance of effective marketing and online presence.
- Overlooking customer service, which can lead to poor reviews.
- Not having a clear pricing strategy for storage and removals.
How to scale this
- 1Start with two vans and one storage unit to establish operations.
- 2Expand to multiple storage units as demand increases.
- 3Hire additional drivers and staff to manage growth.
- 4Consider franchising or offering additional services like packing and unpacking.
Risks & mitigations
High competition in the removals market
Differentiate through exceptional customer service and flexible packages.
Vehicle breakdowns leading to service delays
Invest in reliable vehicles and a robust maintenance schedule.
Market downturn affecting demand
Diversify services and target various customer segments.
Regulatory compliance issues
Stay updated on regulations and ensure all necessary licenses and insurances are in place.
UK legal & compliance
- Register your business with Companies House and comply with UK regulations.
- Ensure you have appropriate insurance for your vehicles and liability coverage.
- Adhere to HMRC requirements for tax and National Insurance contributions.
- Implement GDPR-compliant practices when handling customer data.
FAQ
What size vans do I need?
Typically, a medium-sized van is suitable for most removals, but consider larger options for bigger jobs.
How do I set pricing for storage units?
Research local competitors and price based on size, location, and demand.
What insurance do I need?
You’ll need vehicle insurance, liability insurance, and possibly goods in transit cover.
How can I attract more clients?
Utilise local SEO, partnerships with estate agents, and social media marketing.
Is a CRM really necessary?
Yes, a CRM helps manage customer relationships and can significantly improve retention and referrals.
Written and maintained by
Business Pathfinder Editorial TeamEditorial research and publishing team
The Business Pathfinder Editorial Team researches and maintains practical guides for UK founders.
Guides are reviewed against relevant primary sources where practical. Financial, legal and tax content is general information, not personal advice.
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